Hello! 👋 I’m Hannah.
I turn complexity into clarity by designing with purpose—advocating for users while aligning design decisions with business objectives.
Skills
Accenture Federal Services (govtech, CX strategy, consulting)
Interaction Designer | Oct 2023—Present
Led user research with 30 SMEs to define 6 strategic goals for B2B trade tech modernization—projected to cut compliance review time 65%.
Redesigned Mobile Passport Control webpage using USWDS, increasing SEQ scores by 3 points based on usability testing with 15 users.
Facilitated 19-person workshop to develop 8 personas & a Global Entry G2C service blueprint, resulting in 6 roadmap improvements (3 piloted).
Synthesized insights from 23 customer surveys to digitize a vessel clearance process—saving 300K personnel hours ($10.7M impact).
Advised leadership on CX strategy using visual storytelling to secure executive buy-in and $2.5M in follow-on revenue, growing the account.
Served as CX lead in Gov Experience Practice, ensuring integration of UX research into software development lifecycles for federal digital services.
Winner: Accenture’s 2024 Strategy & Consulting Award for Client Impact
Certified: Agile Product Ownership, International Consortium for Agile
Experience
U-M School of Information (higher ed, UX mentorship, writing)
Design Curriculum Support | Jan—May 2023
Delivered 1-hour lecture on civic tech and STS theories to 30 undergrads.
Guided students through UX frameworks and application to real-world tech issues to develop defensible hypotheses on stakeholder impacts.
Baltimore Mayor’s Office of Innovation (civic tech, digital equity)
UX Design Fellow | June—Aug 2022
Developed personas & journey maps to set front-stage requirements for Baltimore’s free public Wi-Fi rollout across 30 neighborhoods.
Designed City Wi-Fi website with interactive map and plain language, increasing awareness across 120,000+ households with limited access.
University of Michigan—Ann Arbor
B.S. Information & UX Design | 2019—2023
Education
Relevant Courses
Putting the H in HCI
Interaction Design Studio
Needs Assessment & Usability Evaluation
Web Design, Development, & Accessibility
Testimonials
“Hannah is a truly impressive Accenture employee and I am very grateful that she is part of my team. She is super smart, has wonderful interpersonal skills and has an impressive work ethic. I am so grateful for her hard work and value add. She is wonderful representative of your company.”
“Hannah has taken on and excelled at a wide variety of tasks including conducting comprehensive current state research, designing interview guides and leading interviews with subject matter experts, and synthesizing vast amounts of complex data in meaningful ways. Hannah has also exhibited the confidence to share those insights with clients and senior leadership, by whom her poise and prowess is recognized.”
“Hannah remains not only a valuable but a critical member of our team. She has continued to demonstrate the ability to master difficult, nuanced subject matter and combine that with human-centered research and insights to create compelling briefs that have allowed clients to qualitatively and quantitatively measure the effectiveness of their efforts. Client-side SMEs have regarded this ability highly, noting Hannah’s efforts as “excellent” and “remarkable. This has also contributed to clients securing additional funding as the team’s contributions served as the “missing link they didn’t know they needed” in being able to do so.”
“Working off slides, with no notes, you convey compelling, complex content succinctly, with confidence and clarity that kept everyone engaged.”